Carrie Gable

RSS

Recent Posts

Videos are the Newest Rage in Real Estate, and Visual Tour is Stepping Up to Meet the Demand for Them!

Contributed by Carrie Gable - Posted: December 10th, 2008

VisualTour has recently released an upgrade for their software. They do this periodically to fix glitches, add small upgrades, etc. The newest version, released about two weeks ago, if offering FREE video creation.
This is an awesome upgrade that everyone should take advantage of! It is so simple! There is a new option that you can choose after creating a tour – Create Video. This will then prompt three options:

1. Create a video for the web – This creates the video file of your tour and allows you to post it to youtube, bliptv.com, and zipvo.com automatically.

2. Create a video to burn to CD – You can then share these with your sellers, put them out at open houses, etc.

3. Create a video to save to your computer as a .wmv file.

Option 3 is especially exciting because after saving the video, you can upload it to Realtor.com! This will put your listings on Realtor.com in an elite group of listings that have videos attached to them. This is a great opportunity to set yourself apart from the competition! We highly recommend taking advantage of this if you are a VisualTour and Realtor.com customer.

As you all know, staying ahead of the competition in this market is especially important and this is just one more cost effective way to do this. This upgrade is COMPLETELY FREE!

If you have any questions on how to utilize this new feature to its fullest potential, please don’t hesitate to contact RealSupport.

RealSupport, Inc.
Phone: 847.705.1655
www.RealSupportInc.com
Info@RealSupportInc.com

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |


Realtor.com Makeover

Contributed by Carrie Gable - Posted: November 19th, 2008

An oldie, but a goodie, Realtor.com has undergone some pretty extensive updates in the past few weeks. A whole new look is part of the update, but the real question is, how will this update affect you?

So far, we at RealSupport have only run into two major changes in how we enter our clients listings into Realtor.com:

1.) Two Headlines vs. One Headline…
REALTOR.com now allows you to add two headlines to each of your listings. The headlines rotate every 20 seconds or so. Take this as an additional opportunity to boast about you and your property. We suggest using one “tagline” headline about the property and one “contact” headline with your contact information.

For example, the two headlines would read:
a.) “Fabulous Custom Lakefront Home” AND
b.) “Contact Dianne at 888-888-8888 for More Info!”

2.) Scrolling Text is Now a Special Message From You…
REALTOR.com is no longer offering the scrolling text option. This has been replaced with a “Special Message” from you. The “Special Message” displays next to your agent photo and states a Special Message from ____.

We suggest using this as an opportunity to brag about some of your accomplishments, talk about your specialities and again, give out your contact information.

For example - “Contact Us Today, New Bern’s Golf & Waterfront Specialists. Tour New Bern and Homes at www.NewBernHomes.com!”

If you have any questions about utilizing your Realtor.com account to the fullest, do not hestitate to contact RealSupport!

RealSupport, Inc.
Phone: 847.705.1655
www.RealSupportInc.com
Info@RealSupportInc.com

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |


Join Zillow’s Professional Directory - It’s Simple and Free!

Contributed by Carrie Gable - Posted: October 8th, 2008

Zillow.com is now offering a FREE addition to their site, a “Professional Directory”. Consumers can use this directory to find home-related service professionals such as agents, lenders, inspectors and more. They can search by name, area, specialities, etc. If you already have a Zillow account, it takes less than 5 minutes to add yourself to this directory and it is completely FREE.

To take full advantage of this, be sure to add profile information, your photo, specialties, areas of coverage, etc. To add yourself, just login to your Zillow account, Click “Find a Pro” and click “Join”. It’s simple.

You can’t beat FREE marketing, so everyone with a Zillow account should take advantage of this.

RealSupport, Inc.
Phone: 847.705.1655
www.RealSupportInc.com
Info@RealSupportInc.com

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |


Tech Review - Top Producer’s Market Snapshot

Contributed by Carrie Gable - Posted: October 18th, 2007

Tech Review – Top Producer’s Market Snapshot 

Overall, the reports look nice, very professional and user friendly.  It is great that the consumer does the data entry and that they are automatically emailed the report right away and then periodically.  Also, the reports are very interactive, which is also a major plus.  It is also very simple to add to a template or custom website.   

Here are 2 issues we had with it:

  •  It only pulls data that is 90 days old.  If a listing is older than 90 days they WILL NOT show up.  That is their criteria.  So, the first time someone get’s the report, it will only go back 90 days.  With this challenging market, 90 days does not seem to be enough.  (This information was as of 5/07 per Top Producer)

  • Top Producer constantly has issues with AOL emails.  Top Producer gets blocked periodically by AOL and emails bounce.  They are pretty good about dealing with this issue when it comes up and it does get resolved, but it happens every few months (or so it seems to me).  If this issue does come up, it is my experience to talk to a manager right away, the other technical support people I have dealt with do not seem to grasp this issue and it becomes frustrating.  I’ve called them 3 separate times about this issue in 2007 alone (as of 10/07).

 

It is my experience that a lot of the Multiple Listing Services can also provide this type of information automatically.  However, I have not come across any that look this pretty and are as interactive.  As with all new “tools”, it really comes down to your budget, if you don’t have the budget and your MLS offers a similar service, I would take advantage of that rather than not doing the auto reports at all.  In April 2007, Top Producer was giving a 30-day trial to test it out, so hopefully that is still the case.   

 

 

 

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |


Vista Operating System vs. Microsoft 2007 Suite

Contributed by Carrie Gable - Posted: August 31st, 2007

I recently had a client send me the following issue and since most of my clients will be updating their computers over the next few years, I thought this might be a valuable post to help explain a few things.

Question about Vista was the subject of this clients email.
“When I send a Word doc attachment to anyone it says name.docx and no one can open it. Do you have any ideas about how to fix this or is this a MS plot to convert everyone more quickly?”

My Answer:
This actually is not a VISTA issue, it is a Microsoft Word 2007 Issue.

It is important for you to know that you have Vista for your Operating System and you are using 2007 for your Microsoft Suite (which includes word, excel, PowerPoint, etc).
SO, when you save ANY of these files, you will need to SAVE DOWN.

To do this, when you are ready to SAVE your document, you must do “File”, “Save AS” (rather than just SAVE). You cannot use the save icon (the one that looks like a floppy disk), because you must “SAVE AS”.
When the save as box pops up, right below where you would type in the name, you will see a drop down box. You must select the option that says Word 97-2003 Document. (See below)


You need to follow these procedures every time you save a new document in any of the Microsoft Suite documents.
While there was some chatter before 2007 came out that you would not be able to “save down a version”, it has proved to be inaccurate, or maybe Microsoft just got the hint and added this feature at the last minute. Regardless, it is sometimes a pain to remember to save down, at least we have this option.

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |


More Zillow “Zestimates” Advice

Contributed by Carrie Gable - Posted: August 27th, 2007

More Zillow Zestimates Advice

As you know Zillow bases their “Zestimates” on public records. With that said, I’m sure you are also aware that not all “Zestimates” are correct. While adding your listings “For Sale” on the Zillow site helps to move the published Zestimate to a less prominent spot on the page, it does not eliminate the Zestimate all together. With that said, you or your seller are able to create a new Zestimate based on additional facts such as updates that may not be in public records, you can also associate different comps that directly relate to the home’s value. Since this is very specific it needs to be done by either you or the seller, we are listing out the instructions below on how to create your own Zestimate that the Zillow Public will also be able to see in addition the Zestimate that Zillow publishes. Please note, you can choose to do nothing, this is just our way of staying on top of issues that may arise from this system. Many people do realize that Zillow is not completely accurate, but unfortunately there are a lot of buyers that may rely on this tool.
Creating an new Zestimate

In order to create an estimate for a home using My Estimator, you must be on a home details page. To find a home details page:

  • Enter your address in the search field, which is located on the home page or at the top of any page and click “Go.”
  • Click on the address in the bubble on the map.
  • Once you are on the home details page, you can create an estimate by clicking the “Owner Tools” button in the upper right-hand corner and then “Create an estimate.”
  • Note: It is important to continue through all steps of My Estimator, even if you do not update information for each step. However, the best experience is to provide as much information as possible to get an accurate estimate.

Step 1 of 5: Edit Home Facts
If you already edited your home facts on your home details page, that information will be pre-filled here. If you did not do that yet, use this step to update facts about a home, but only if you think they are incorrect. (We get this information from public records and it could be outdated.) All done or no changes? Move on to Step 2.

Example: You just added a second bathroom, but only one is listed. Change the number of bathrooms from 1 to 2 and adjust the square footage (if necessary), then click “Update Value.” If there are no other changes, click “Next.”

Note: If you add rooms and floors, but do not adjust the square footage, you might not see your value increase; in fact, it could decrease because it means you have very small rooms. Also, if your changes are notable, make sure that in Step 4 you select comps consistent with these changes in order to get an accurate estimate.
Step 2 of 5: Add Home Improvements

Use this step to add information on remodeling/renovation projects to the home. If you did the home improvement yourself, be sure to enter the value of what it would cost if a professional did it, since that is what the calculations are based on. (For example, it cost you $1,500 to add a deck where a professional would have charged $6,000. Enter $6,000 in the cost box.) If you haven’t made any improvements, click “Next” and go to Step 3.

Example: You just remodeled your kitchen. This should nicely boost the value of your home. Use the drop-down window under “Improvement Type,” enter the date it was completed, and the total cost. When you click “Update Value,” you will see the Improvement Value to your house and “My Estimate” will be updated.

Note: We licensed Remodeling Magazine’s annual “Cost vs. Value Report” that breaks down resale value by geographic area and used that to calculate the net value of these improvements in a particular city. Also, we included industry-accepted depreciation costs. Therefore, the “Improvement Value” field will not return an exact dollar-per-dollar figure for your improvement value. However, you can edit the field if you disagree.

See home improvements with highest return value.
Step 3 of 5: Add Other Features
We call these the ooh-and-aah features. Here, you can list more subjective features, such as lush gardens, a workshop, built-in bookshelves, and other unique characteristics that add to a home’s value, but are difficult to quantify. Conversely, if certain areas of the house are in need of repair, you can capture it here by entering a negative value (e.g., an old, leaky roof; exterior needs to be painted). Choose “subtract” in the dropdown, and then enter a value of what you feel it would cost to repair these items. Click “Update Value,” to see the update to “My Estimate.”

Example: You just had your home professionally landscaped, installed accent lighting, and added a pond in the back. Enter text in the description field (e.g. “professional landscaping, outdoor lighting, pond”), enter the total cost and click “Update Value.” Or, if a new roof is needed, enter a negative value for how much you think it will cost to repair. (This is getting fun, eh?).
Step 4 of 5: Choose Comps

Comparables, or comps, are recently sold, similar homes located near the address you’re researching. Comps are generally considered the key to getting the fair market value of a home. As a matter of fact, comps are a big part of what makes up the Zestimate™ home valuation. Real estate agents dazzle clients by pulling comps for their homes. Well, guess what? Now you can, too!

In this step, we have already selected and stack-ranked the best comps based on what we know about the home and those around it. However, using your first-hand knowledge of the home and neighborhood, you can further refine the value by selecting up to 10 homes from the list below the map and adding them to “My Comps,” a section located to the right of the map. Remember: If you made significant changes in Step 1, try to select your own list of comps that most closely matches up with the changes you made.

Example: You have a 1920s Craftsman. Oh, and look: There are several other Craftsman homes similar to yours in the neighborhood that recently sold. These homes would be ideal for your hand-picked list of comps since they are most like yours. Add any comp by clicking the “add to my comps” link from a home on the map or from the list below the map. You can add up to 10 comps. Once you are satisfied with your selections, click the “Update Value” button to get a new valuation.

Read more about what goes into selecting a good comp.

Step 5 of 5: Save Estimate

You probably have a different valuation than when you started. Take some time to review, or click the “Previous” or “Return to Step 1″ button to go back and adjust any information you entered, if needed.

If you’re all done, click Save My Estimate.

Important note: You must be registered with the Zillow™ service in order to save the estimate. If you don’t have an account, you will be taken through the registration process. Once you’re done, you will be taken back to the “Save My Estimate” page.

On the “Save My Estimate” page, you have the option to:

Enter comments (recommended) - Additional comments can help you justify your changes and help visitors to your home details page see information that may not have been covered elsewhere (e.g. “Our home is located across from a park and is four blocks to James Madison Elementary”)

Keep it private - Your estimate will only be visible to you
Make it public - Great exposure for people selling a home (and nice for buyers to see!) or just to “set the record straight.”
Share it with family and friends - If you just want the information for your circle of friends, you can e-mail it, but just be aware it could be forwarded without your knowledge.

That’s it.

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |


Outlook Tip

Contributed by Carrie Gable - Posted: March 1st, 2007

The Issue: One of our agents has a buyer’s form on her website. When filled out, the form will email the information to the agent. This form allowed people to schedule an appointment to see one of the agents’ listings. It didn’t really allow them to pick a date/time, but show interest in the property. Our agent was finding that the people submitting the form were not filling in all the information which led her to believe they were not really serious. They were also rarely pre-approved, and most of them hadn’t even spoken with a mortgage broker. She was starting to feel like responding to these leads was a chore and really wasn’t worth her time since they really only turned a small amount of actual solid leads.

The RealSupport Solution: We devised an email script that indicated they needed to provide all their contact information, they would be required to be pre-approved and if they didn’t have a mortgage broker, the agent would get them in touch with one. In addition there was one important attachment: the dual agency agreement. The next step was to create a rule on the agents Outlook so that any lead coming in from that particular form was automatically emailed the response AND attachments. The agent no longer has to lift a finger to qualify these leads!

email E-mail to a friend print Printer-friendly view
Permalink | Leave Comment | Attachments (0) | Images (0) |